Direct Merchants Bank: Most of the people you speak with are not even...
A Direct Merchants Bank customer review by GetHuman user ~............. from November 11th, 2017
Background on ~.............'s case
GetHuman: ~............. - can you tell our other Direct Merchants Bank customers when your case took place?
~.............: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Direct Merchants Bank, and if so, how?
GetHuman: And which of these common Direct Merchants Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~............. a list of common Direct Merchants Bank problems)
~.............: "Question" was why I was trying to call.
~.............'s review of Direct Merchants Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Merchants Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~.............: Most of the people you speak with are not even in the United States. They are not helpful in the least and often hang up on you. You have to make at least * or * calls to get the basic's done. They typically say they can't hear you. I give their customer service representatives an "F".
GetHuman: Let's quantify your experience contacting Direct Merchants Bank. On a scale of 1 to 5, how easy is it go get help on a Direct Merchants Bank problem?
~.............: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~.............: I'd give them a one out of five on communication.
GetHuman: And what about Direct Merchants Bank's ability to quickly and effectively address your problem?
~.............: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Merchants Bank customers?
~.............: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Merchants Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~............. taken from his Direct Merchants Bank customer service problem that occurred on November 6th, 2017.