ESPN.com: My problem was with ESPN TV. The show on ESPN...
A ESPN.com customer review by GetHuman user GetHuman-341073 from November 23rd, 2017
Background on GetHuman-341073's case
GetHuman: GetHuman-341073 - can you tell our other ESPN.com customers when your case took place?
GetHuman-341073: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341073 a list of common ESPN.com problems)
GetHuman-341073: "Refund" was why I was trying to call.
GetHuman-341073's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341073: My problem was with ESPN TV. The show on ESPN* was dropped in progress, and they showed the same thing on ESPN and ESPN*. The station said they would resolve it, but the original show did not come back to ESPN*.
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
GetHuman-341073: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341073: I'd give them a two out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
GetHuman-341073: For that I would say one out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
GetHuman-341073: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341073 taken from his ESPN.com customer service problem that occurred on November 20th, 2017.