ESPN.com: They answered immediately when I pressed * inst...
A ESPN.com customer review by GetHuman user ~rebecca from November 21st, 2017
Background on ~rebecca's case
GetHuman: ~rebecca - can you tell our other ESPN.com customers when your case took place?
~rebecca: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~rebecca a list of common ESPN.com problems)
~rebecca: "Refund" was why I was trying to call.
~rebecca's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rebecca: They answered immediately when I pressed * instead of typing in an account. They gave me the number for the espn.com magazine: ***-***-****.At the new no. I pressed *, was answered immed, and they fulfilled my requests.
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~rebecca: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rebecca: I'd give them a four out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~rebecca: For that I would say five out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~rebecca: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rebecca taken from his ESPN.com customer service problem that occurred on November 14th, 2017.