ESPN.com: need ESPN to show the halftime performances by...
A ESPN.com customer review by GetHuman user ~bob from November 25th, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other ESPN.com customers when your case took place?
~bob: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common ESPN.com problems)
~bob: "Refund" was why I was trying to call.
~bob's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: need ESPN to show the halftime performances by the bands, the Ohio State Band got no exposure in the Rochester NY area, we do not need all of the talking heads when you could be showing at least part of each bands performance
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~bob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a four out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~bob: For that I would say five out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his ESPN.com customer service problem that occurred on November 21st, 2017.