Earthlink: EL recently upgraded their web hosting server...
A Earthlink customer review by GetHuman user ~wcastit from November 5th, 2017
Background on ~wcastit's case
GetHuman: ~wcastit - can you tell our other Earthlink customers when your case took place?
~wcastit: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~wcastit a list of common Earthlink problems)
~wcastit: "Lower my bill" was why I was trying to call.
~wcastit's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wcastit: EL recently upgraded their web hosting server. I can no longer publish any of my three websites. Tech Support only made matters worse. I have broken links and lost folders and files. I am looking into moving my sites to another provider very soon.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~wcastit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wcastit: I'd give them a one out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~wcastit: For that I would say two out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~wcastit: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wcastit taken from his Earthlink customer service problem that occurred on November 2nd, 2017.