Earthlink: They do not listen. They lied when I ordered DS...
A Earthlink customer review by GetHuman user ~LDC from November 20th, 2017
Background on ~LDC's case
GetHuman: ~LDC - can you tell our other Earthlink customers when your case took place?
~LDC: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~LDC a list of common Earthlink problems)
~LDC: "Change plan" was why I was trying to call.
~LDC's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LDC: They do not listen. They lied when I ordered DSL. Impossible to talk to someone whith anything but limited knowledge! Earthlink has gone down the tubes!!
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~LDC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LDC: I'd give them a three out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~LDC: For that I would say four out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~LDC: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LDC taken from his Earthlink customer service problem that occurred on November 18th, 2017.