Earthlink: When I called to cancel my premium email servic...
A Earthlink customer review by GetHuman user ~Evan S. from November 5th, 2017
Background on ~Evan S.'s case
GetHuman: ~Evan S. - can you tell our other Earthlink customers when your case took place?
~Evan S.: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~Evan S. a list of common Earthlink problems)
~Evan S.: "Change plan" was why I was trying to call.
~Evan S.'s review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evan S.: When I called to cancel my premium email service, I spent ** minutes getting bounced around different departments, including long wait times on the "priority" phone number they gave me. Ironically, they kept trying to upsell me to different services, even as I got angrier and demanded immediate cancellation. Earthlink was a good company back in the dot-com days, but they have since sunk into the abyss.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~Evan S.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evan S.: I'd give them a five out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~Evan S.: For that I would say two out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~Evan S.: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evan S. taken from his Earthlink customer service problem that occurred on November 2nd, 2017.