Earthlink: this position has obviously been outsourced and...
A Earthlink customer review by GetHuman user GetHuman-293409 from November 5th, 2017
Background on GetHuman-293409's case
GetHuman: GetHuman-293409 - can you tell our other Earthlink customers when your case took place?
GetHuman-293409: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293409 a list of common Earthlink problems)
GetHuman-293409: "Setup service" was why I was trying to call.
GetHuman-293409's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293409: this position has obviously been outsourced and I could not understand what she was trying to tell me - not just the language barrier, but it just plain didn't make sense. Never did even though I stayed with her for ** mins & ** seconds! Good grief!
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
GetHuman-293409: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293409: I'd give them a three out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
GetHuman-293409: For that I would say two out of five.
GetHuman: And finally- any advice for other Earthlink customers?
GetHuman-293409: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293409 taken from his Earthlink customer service problem that occurred on November 3rd, 2017.