Equifax: Bad Experience, they answer right away but they...
A Equifax customer review by GetHuman user GetHuman-123615 from November 18th, 2017
Background on GetHuman-123615's case
GetHuman: GetHuman-123615 - can you tell our other Equifax customers when your case took place?
GetHuman-123615: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-123615 a list of common Equifax problems)
GetHuman-123615: "Unfreeze Credit" was why I was trying to call.
GetHuman-123615's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-123615: Bad Experience, they answer right away but they send you to the overseas call center where nobody has any idea of what they are doing, I have tried to explain to the agent my problem and you can see the lack of knowledge, they have no idea what they are doing, I'm writing this review as I am on hold with the agent trying to fix the problem.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-123615: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-123615: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-123615: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-123615: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-123615 taken from his Equifax customer service problem that occurred on November 16th, 2017.