Etsy: Hola necesito que me ayuden con un pedido de un...

A Etsy customer review by GetHuman user ~rossy Lorenzo from November 23rd, 2017

Background on ~rossy Lorenzo's case

GetHuman: ~rossy Lorenzo - can you tell our other Etsy customers when your case took place?
~rossy Lorenzo: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Etsy, and if so, how?
~rossy Lorenzo: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows ~rossy Lorenzo a list of common Etsy problems)
~rossy Lorenzo: "Missing Order" was why I was trying to contact.

~rossy Lorenzo's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rossy Lorenzo: Hola necesito que me ayuden con un pedido de unas bolsita que son negras, blanca , amarillas y roja . Quisiera que me cambiaran las rojas por rosadas por favor y cuanto se tarda para que llegue el Perdido
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
~rossy Lorenzo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rossy Lorenzo: I'd give them a three out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
~rossy Lorenzo: For that I would say four out of five.
GetHuman: And finally- any advice for other Etsy customers?
~rossy Lorenzo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rossy Lorenzo taken from his Etsy customer service problem that occurred on November 14th, 2017.

Etsy

1.08 of 5 stars | 54 reviews

~rossy Lorenzo's Etsy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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