Etsy: You never even answered my friends complaints...

A Etsy customer review by GetHuman user ~Anonymous from November 26th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Etsy customers when your case took place?
~Anonymous: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Etsy, and if so, how?
~Anonymous: I used a help page I found on the GetHuman Etsy customer service contact info page: Contact Etsy Customer Service
GetHuman: And which of these common Etsy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Etsy problems)
~Anonymous: "Account Access" was why I was trying to contact.

~Anonymous's review of Etsy customer service

GetHuman: So how would you sum up your experience for GetHuman's Etsy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: You never even answered my friends complaints, he bought his girlfriend a very rare engagement ring and you cant even be bothered to reply? Your service is despicable, and I think before you let these so called people ( they don't even deserve that title) are 'selling' things to people, you should check their reliability shouldn't you? If you do not reply to his email within the next couple of days, his lawyer will be contacting you. Thank you for your time.
GetHuman: Let's quantify your experience contacting Etsy. On a scale of 1 to 5, how easy is it go get help on a Etsy problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Etsy's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Etsy customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Etsy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Etsy customer service problem that occurred on November 19th, 2017.

Etsy

1.08 of 5 stars | 54 reviews

~Anonymous's Etsy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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