Evernote *****! their email-only support is gl...
A Evernote customer review by GetHuman user GetHuman-400626 from November 23rd, 2017
Background on GetHuman-400626's case
GetHuman: GetHuman-400626 - can you tell our other Evernote customers when your case took place?
GetHuman-400626: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Evernote, and if so, how?
GetHuman: And which of these common Evernote customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400626 a list of common Evernote problems)
GetHuman-400626: "Cancel service" was why I was trying to contact.
GetHuman-400626's review of Evernote customer service
GetHuman: So how would you sum up your experience for GetHuman's Evernote customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400626: Evernote *****! their email-only support is glacially slow even if you're DOWN, not just a minor problem. No way to escalate. They PREVENT you from finding out any possible phone number to call. THEY ****!
GetHuman: Let's quantify your experience contacting Evernote. On a scale of 1 to 5, how easy is it go get help on a Evernote problem?
GetHuman-400626: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400626: I'd give them a one out of five on communication.
GetHuman: And what about Evernote's ability to quickly and effectively address your problem?
GetHuman-400626: For that I would say two out of five.
GetHuman: And finally- any advice for other Evernote customers?
GetHuman-400626: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Evernote to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400626 taken from his Evernote customer service problem that occurred on November 21st, 2017.