Eversource: I went to Speed pay at western union to pay my...
A Eversource customer review by GetHuman user ~pickleflower from November 27th, 2017
Background on ~pickleflower's case
GetHuman: ~pickleflower - can you tell our other Eversource customers when your case took place?
~pickleflower: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~pickleflower a list of common Eversource problems)
~pickleflower: "Complaint" was why I was trying to call.
~pickleflower's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pickleflower: I went to Speed pay at western union to pay my two accounts by credit card,but they don't let me pay my * accounts at the same time. I DO NOT WANT TO PAY THE $*.** FEE FOR EACH ACCOUNT!!!! GET A NEW SYSTEM.*MY ACCOUNTS ARE FOR THE SAME RESIDENCE. WHY DO YOU MAKE IT SO DIFFICULT TO PAY A BILL? I want a person to talk to. ***-***-****. Is this something you can handle?
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~pickleflower: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pickleflower: I'd give them a one out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~pickleflower: For that I would say two out of five.
GetHuman: And finally- any advice for other Eversource customers?
~pickleflower: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pickleflower taken from his Eversource customer service problem that occurred on November 18th, 2017.