Eversource: Turned off my power after one day notification...
A Eversource customer review by GetHuman user ~Angry as H@#$ from November 21st, 2017
Background on ~Angry as H@#$'s case
GetHuman: ~Angry as H@#$ - can you tell our other Eversource customers when your case took place?
~Angry as H@#$: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry as H@#$ a list of common Eversource problems)
~Angry as H@#$: "Moving/Transfer Service" was why I was trying to call.
~Angry as H@#$'s review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry as H@#$: Turned off my power after one day notification. Paid my bill on early Thursday afternoon. They told me power be turned on within ** hours, best effort. Now Saturday, no power. Called again and they told me Monday because there is no one available in the office. They are quick to turn off your power, but take their time after you pay
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~Angry as H@#$: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry as H@#$: I'd give them a five out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~Angry as H@#$: For that I would say two out of five.
GetHuman: And finally- any advice for other Eversource customers?
~Angry as H@#$: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry as H@#$ taken from his Eversource customer service problem that occurred on November 14th, 2017.