Eversource: When they put my phone number in the system som...
A Eversource customer review by GetHuman user GetHuman-49813 from November 27th, 2017
Background on GetHuman-49813's case
GetHuman: GetHuman-49813 - can you tell our other Eversource customers when your case took place?
GetHuman-49813: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49813 a list of common Eversource problems)
GetHuman-49813: "Meter reading" was why I was trying to call.
GetHuman-49813's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49813: When they put my phone number in the system someone transposed numbers therefore they could not pull up my account. They shut the power off on an ** year woman without giving her the curtesy of a phone call. Oh yeah right they screwed up the phone number so how could they. Also now she has to throw away and entire refrigerator full of food. Not only couldn't the bill be paid now she has to throw out all her food. Way to go ever source. U ****
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-49813: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49813: I'd give them a three out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-49813: For that I would say two out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-49813: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49813 taken from his Eversource customer service problem that occurred on November 17th, 2017.