Express Clothing: I had a coupon for $** and it even said any pur...
A Express Clothing customer review by GetHuman user ~patel from November 17th, 2017
Background on ~patel's case
GetHuman: ~patel - can you tell our other Express Clothing customers when your case took place?
~patel: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Express Clothing, and if so, how?
GetHuman: And which of these common Express Clothing customer issues best describes the reason you wanted to talk to them?
(Shows ~patel a list of common Express Clothing problems)
~patel: "Overcharge/Strange charge" was why I was trying to call.
~patel's review of Express Clothing customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Clothing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patel: I had a coupon for $** and it even said any purchase but the lady said she will do it so I ordered it off my credit card and I called back and that lady Veneca said she didn't know that it was ** off *** so stupid never shopping at express again
GetHuman: Let's quantify your experience contacting Express Clothing. On a scale of 1 to 5, how easy is it go get help on a Express Clothing problem?
~patel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patel: I'd give them a one out of five on communication.
GetHuman: And what about Express Clothing's ability to quickly and effectively address your problem?
~patel: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Clothing customers?
~patel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Express Clothing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patel taken from his Express Clothing customer service problem that occurred on November 10th, 2017.