Express Clothing: I have been trying to purchase pants online and...
A Express Clothing customer review by GetHuman user GetHuman-294564 from November 13th, 2017
Background on GetHuman-294564's case
GetHuman: GetHuman-294564 - can you tell our other Express Clothing customers when your case took place?
GetHuman-294564: Yes. It was evening, on November 4th.
GetHuman: Did you reach out to Express Clothing, and if so, how?
GetHuman: And which of these common Express Clothing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294564 a list of common Express Clothing problems)
GetHuman-294564: "Warranty claim" was why I was trying to call.
GetHuman-294564's review of Express Clothing customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Clothing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294564: I have been trying to purchase pants online and have wasted over an hour of my time. How am I supposed to get **% off if your server is down?**I*****@***.com
GetHuman: Let's quantify your experience contacting Express Clothing. On a scale of 1 to 5, how easy is it go get help on a Express Clothing problem?
GetHuman-294564: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294564: I'd give them a three out of five on communication.
GetHuman: And what about Express Clothing's ability to quickly and effectively address your problem?
GetHuman-294564: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Clothing customers?
GetHuman-294564: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Express Clothing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294564 taken from his Express Clothing customer service problem that occurred on November 4th, 2017.