Facebook: Hello. I need my account unblocked. The only do...
A Facebook customer review by GetHuman user ~Occupied Newbie from November 24th, 2017
Background on ~Occupied Newbie's case
GetHuman: ~Occupied Newbie - can you tell our other Facebook customers when your case took place?
~Occupied Newbie: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Occupied Newbie a list of common Facebook problems)
~Occupied Newbie: "Account access" was why I was trying to contact.
~Occupied Newbie's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Occupied Newbie: Hello. I need my account unblocked. The only document I have to prove I'm "Occupied Newbie" is a saved conversation in .doc format with Occupy Syracuse from this past July. As I have come to understand it I am locked out of my account due to a supposed required name change which is no longer valid as released to public information by Facebook. As I understand it this is all due to a block done by a person in NY. I graduated a highly reputable university in her area and am familiar with a lot of the subject matter discussed.**I am in the process of having my FB buddy send me screenshots of the entire conversation. In the meantime I will post my email notifications of parts of the conversation to you. I have been at this for hours and it is very difficult getting this conversation together while I'm on a public wifi, sitting in a cold car on the east coast, and other situational elements.**Even though this person threatened me I did not block her because I am aware of a mental health sit
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Occupied Newbie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Occupied Newbie: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Occupied Newbie: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Occupied Newbie: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Occupied Newbie taken from his Facebook customer service problem that occurred on November 23rd, 2017.