Facebook: got a reply saying they cant help with this pro...

A Facebook customer review by GetHuman user ~Nicholas HOlmes from November 21st, 2017

Background on ~Nicholas HOlmes's case

GetHuman: ~Nicholas HOlmes - can you tell our other Facebook customers when your case took place?
~Nicholas HOlmes: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Nicholas HOlmes: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicholas HOlmes a list of common Facebook problems)
~Nicholas HOlmes: "Problem With a Page" was why I was trying to contact.

~Nicholas HOlmes's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicholas HOlmes: got a reply saying they cant help with this problem i must use the help centre which isnt helping at all looks like i cant use facebook at this rate as there nothing but a blank page when i log in so.................
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Nicholas HOlmes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicholas HOlmes: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Nicholas HOlmes: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Nicholas HOlmes: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicholas HOlmes taken from his Facebook customer service problem that occurred on November 16th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Nicholas HOlmes's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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