Facebook: said no support I went to sign in last night my...
A Facebook customer review by GetHuman user ~linda white from November 23rd, 2017
Background on ~linda white's case
GetHuman: ~linda white - can you tell our other Facebook customers when your case took place?
~linda white: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~linda white a list of common Facebook problems)
~linda white: "Merge Pages" was why I was trying to contact.
~linda white's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linda white: said no support I went to sign in last night my password didn't work so eventually I got a new one now when I get in my games are at the beginning, I have no friends or nothing on my profile. I cannot start this over again what I can tell you is this linda.white.**** is what a friend found that identifies me please help me get my page back...thank you
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~linda white: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linda white: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~linda white: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~linda white: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linda white taken from his Facebook customer service problem that occurred on November 21st, 2017.