FairPoint Communications: Called as my long distance service was disconne...
A FairPoint Communications customer review by GetHuman user GetHuman-183659 from October 31st, 2017
Background on GetHuman-183659's case
GetHuman: GetHuman-183659 - can you tell our other FairPoint Communications customers when your case took place?
GetHuman-183659: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183659 a list of common FairPoint Communications problems)
GetHuman-183659: "Service problem" was why I was trying to call.
GetHuman-183659's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183659: Called as my long distance service was disconnected but bill was paid. Operator handing my question*service request was very impatient with me with a defensive tone and when I called at the end of the day to check on progress no ticket for repair had been entered. I was annoyed at the service cut off but not impolite. I may have gotten the wrong person this time or on a bad day but three weeks prior I had requested a change in service. I placed a request and no ticket for service was entered that first time as well. Had to follow up with another request and was told no ticket was entered. Why do you have to call two times to get a service ticket entered?
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
GetHuman-183659: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183659: I'd give them a three out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
GetHuman-183659: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
GetHuman-183659: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183659 taken from his FairPoint Communications customer service problem that occurred on October 24th, 2017.