FairPoint Communications: Do Not deal with this company. Not only are th...
A FairPoint Communications customer review by GetHuman user ~Susan Kelly from November 23rd, 2017
Background on ~Susan Kelly's case
GetHuman: ~Susan Kelly - can you tell our other FairPoint Communications customers when your case took place?
~Susan Kelly: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Kelly a list of common FairPoint Communications problems)
~Susan Kelly: "Overcharge/Strange charge" was why I was trying to call.
~Susan Kelly's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Kelly: Do Not deal with this company. Not only are they rude, not helpful but they likely won't fix your problem. The worst part..they do not care if they fix it. They find in almost humorous that you are having an problem.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~Susan Kelly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Kelly: I'd give them a three out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~Susan Kelly: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~Susan Kelly: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Kelly taken from his FairPoint Communications customer service problem that occurred on November 22nd, 2017.