FairPoint Communications: I asked them to check and see if I was able to...
A FairPoint Communications customer review by GetHuman user ~FairpointIsSatan from November 1st, 2017
Background on ~FairpointIsSatan's case
GetHuman: ~FairpointIsSatan - can you tell our other FairPoint Communications customers when your case took place?
~FairpointIsSatan: Sure. It was afternoon, on October 29th.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~FairpointIsSatan a list of common FairPoint Communications problems)
~FairpointIsSatan: "Setup service" was why I was trying to call.
~FairpointIsSatan's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FairpointIsSatan: I asked them to check and see if I was able to get their new bundle package and they took just nuder a month to get me the big no response I was waiting for. Oh, and I had to call them * times during that wait to finaly get an answer. They lie and do anything they can to add extra fees and the customer service is the worst I have ever had to endyre. *$@% you fairpoint.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~FairpointIsSatan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FairpointIsSatan: I'd give them a four out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~FairpointIsSatan: For that I would say one out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~FairpointIsSatan: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FairpointIsSatan taken from his FairPoint Communications customer service problem that occurred on October 29th, 2017.