FairPoint Communications: calling from at&t hicap center I asked if i was...
A FairPoint Communications customer review by GetHuman user ~rt8631 from November 9th, 2017
Background on ~rt8631's case
GetHuman: ~rt8631 - can you tell our other FairPoint Communications customers when your case took place?
~rt8631: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~rt8631 a list of common FairPoint Communications problems)
~rt8631: "Change plan" was why I was trying to call.
~rt8631's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rt8631: calling from at&t hicap center I asked if i was in correct center for a t* data line in Conn east reion, rep sarah said no, that she would transfer me to correct center..I asked for * she was transfering me to she denied info & said that whoever answers on other end could give that info. Incredible! once some* picks up after **min on hold she says they do not handle any serice in CONN.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~rt8631: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rt8631: I'd give them a one out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~rt8631: For that I would say two out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~rt8631: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rt8631 taken from his FairPoint Communications customer service problem that occurred on November 3rd, 2017.