Farmer's Insurance: I got disconnected after waiting for over ** mi...
A Farmer's Insurance customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Farmer's Insurance customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Farmer's Insurance, and if so, how?
GetHuman: And which of these common Farmer's Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Farmer's Insurance problems)
~Anonymous: "Get insurance" was why I was trying to call.
~Anonymous's review of Farmer's Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Farmer's Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I got disconnected after waiting for over ** minutes on hold, then I was asked to go find my policy number and call when i have it to get help. Poor service!
GetHuman: Let's quantify your experience contacting Farmer's Insurance. On a scale of 1 to 5, how easy is it go get help on a Farmer's Insurance problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Farmer's Insurance's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Farmer's Insurance customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Farmer's Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Farmer's Insurance customer service problem that occurred on November 16th, 2017.