First American Home Warranty: As soon as this issue is finally resolved, I'm...
A First American Home Warranty customer review by GetHuman user ~disgruntled from November 24th, 2017
Background on ~disgruntled's case
GetHuman: ~disgruntled - can you tell our other First American Home Warranty customers when your case took place?
~disgruntled: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to First American Home Warranty, and if so, how?
GetHuman: And which of these common First American Home Warranty customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled a list of common First American Home Warranty problems)
~disgruntled: "None of those really matches why I wanted to call First American Home Warranty that day." was why I was trying to call.
~disgruntled's review of First American Home Warranty customer service
GetHuman: So how would you sum up your experience for GetHuman's First American Home Warranty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled: As soon as this issue is finally resolved, I'm changing companies. Filed claim online. Dialogue box came up to make appt. also said no appts. available. Received vm with non-working phone number to reply to. Called them. After ** minute wait, finally got appt for * week later for freezer that is thawing all my food. This *****! In the past had another claim that took over a year to get settled. Time to change.
GetHuman: Let's quantify your experience contacting First American Home Warranty. On a scale of 1 to 5, how easy is it go get help on a First American Home Warranty problem?
~disgruntled: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled: I'd give them a two out of five on communication.
GetHuman: And what about First American Home Warranty's ability to quickly and effectively address your problem?
~disgruntled: For that I would say three out of five.
GetHuman: And finally- any advice for other First American Home Warranty customers?
~disgruntled: Call them early in the day or late. Don't forget any personal or account information you might need for First American Home Warranty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled taken from his First American Home Warranty customer service problem that occurred on November 20th, 2017.