First American Home Warranty: My Heat Pump has been broken since ** March...
A First American Home Warranty customer review by GetHuman user ~Angry First American Home Warr from November 28th, 2017
Background on ~Angry First American Home Warr's case
GetHuman: ~Angry First American Home Warr - can you tell our other First American Home Warranty customers when your case took place?
~Angry First American Home Warr: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to First American Home Warranty, and if so, how?
GetHuman: And which of these common First American Home Warranty customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry First American Home Warr a list of common First American Home Warranty problems)
~Angry First American Home Warr: "None of those really matches why I wanted to call First American Home Warranty that day." was why I was trying to call.
~Angry First American Home Warr's review of First American Home Warranty customer service
GetHuman: So how would you sum up your experience for GetHuman's First American Home Warranty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry First American Home Warr: My Heat Pump has been broken since ** March **** this is ** June **** so thgat means that with no heat pump there is no AC and the house id in Virginia. I do not think that as a company they understand the phrase 'Customer Service' at all.
GetHuman: Let's quantify your experience contacting First American Home Warranty. On a scale of 1 to 5, how easy is it go get help on a First American Home Warranty problem?
~Angry First American Home Warr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry First American Home Warr: I'd give them a one out of five on communication.
GetHuman: And what about First American Home Warranty's ability to quickly and effectively address your problem?
~Angry First American Home Warr: For that I would say two out of five.
GetHuman: And finally- any advice for other First American Home Warranty customers?
~Angry First American Home Warr: Call them early in the day or late. Don't forget any personal or account information you might need for First American Home Warranty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry First American Home Warr taken from his First American Home Warranty customer service problem that occurred on November 24th, 2017.