First American Home Warranty: been waiting * months for a new furnace...I hav...
A First American Home Warranty customer review by GetHuman user ~sel from November 23rd, 2017
Background on ~sel's case
GetHuman: ~sel - can you tell our other First American Home Warranty customers when your case took place?
~sel: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to First American Home Warranty, and if so, how?
GetHuman: And which of these common First American Home Warranty customer issues best describes the reason you wanted to talk to them?
(Shows ~sel a list of common First American Home Warranty problems)
~sel: "None of those really matches why I wanted to call First American Home Warranty that day." was why I was trying to call.
~sel's review of First American Home Warranty customer service
GetHuman: So how would you sum up your experience for GetHuman's First American Home Warranty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sel: been waiting * months for a new furnace...I have been told two times that it has been ordered, but it has not. Cannot get the "Customer Care Specialist" assigned to me, to call me back. Have left * messages and even sent a fax asking for ANYONE to call me back. ughhhhhhh not happy
GetHuman: Let's quantify your experience contacting First American Home Warranty. On a scale of 1 to 5, how easy is it go get help on a First American Home Warranty problem?
~sel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sel: I'd give them a four out of five on communication.
GetHuman: And what about First American Home Warranty's ability to quickly and effectively address your problem?
~sel: For that I would say one out of five.
GetHuman: And finally- any advice for other First American Home Warranty customers?
~sel: Call them early in the day or late. Don't forget any personal or account information you might need for First American Home Warranty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sel taken from his First American Home Warranty customer service problem that occurred on November 19th, 2017.