I bought from this horrible website, and I also...

A customer review by GetHuman user ~unsatisfied from November 16th, 2017

Background on ~unsatisfied's case

GetHuman: ~unsatisfied - can you tell our other customers when your case took place?
~unsatisfied: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to, and if so, how?
~unsatisfied: I used the 800-420-7002 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied a list of common problems)
~unsatisfied: "Track order" was why I was trying to call.

~unsatisfied's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied: I bought from this horrible website, and I also purchased insurance. Sure enough, either my package was misdelivered to a different address or it was lost*stolen. When I filed a claim (which by the way started in November and ended in May) they pointed the finger at the UPS for misdelivery, and UPS said it is the website's responsibility to reship the package because I had the insurance through them. I ended up giving up on getting the product or my money back in May. There are several people that have also had a similar experience. Buyers Beware! This is another unbiased website on horrible reviews: http:***pr-Online*Stores*Services-freshtrends*com?sb**
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~unsatisfied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~unsatisfied: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied taken from his customer service problem that occurred on November 11th, 2017.

3.25 of 5 stars | 21 reviews

~unsatisfied's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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