A customer review by GetHuman user ~they know who i am by now from November 22nd, 2017

Background on ~they know who i am by now's case

GetHuman: ~they know who i am by now - can you tell our other customers when your case took place?
~they know who i am by now: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to, and if so, how?
~they know who i am by now: I used the 800-420-7002 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~they know who i am by now a list of common problems)
~they know who i am by now: "Returns" was why I was trying to call.

~they know who i am by now's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~they know who i am by now: WARNING TO ANYONE WHO SHOPS ONLINE FOR BODY JEWELRY: do NOT shop with Their customer service is the worst I have ever experienced! I regret buying ANYTHING from them. I won't get into the whole ordeal I went through with the lead time and shipping time from my previous order. Their customer service was the straw that broke the camel's back today... They take DAYS to answer emails and they keep you on "brief holds" that last ** minutes. I tried using a coupon they sent me with no exclusions. Turns out there are exclusions on gold. That was not noted on the coupon. The girl on the phone tells me that she will honor it for only one item even though I was buying * items. I told her "you know what sweetheart, obviously I am a bother to you. This paying customer is wrong to you. I will take my $***.** somewhere else. $**.** is so precious to you, that you just lost a sale. How does that feel?" She was speechless. I hung up. Done.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~they know who i am by now: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~they know who i am by now: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~they know who i am by now: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~they know who i am by now: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~they know who i am by now taken from his customer service problem that occurred on November 19th, 2017.

3.25 of 5 stars | 21 reviews

~they know who i am by now's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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