Freshtrends.com: I ordered * pairs of earrings for my girlfriend...

A Freshtrends.com customer review by GetHuman user ~disapointed from November 20th, 2017

Background on ~disapointed's case

GetHuman: ~disapointed - can you tell our other Freshtrends.com customers when your case took place?
~disapointed: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Freshtrends.com, and if so, how?
~disapointed: I used the 800-420-7002 number I found for on the GetHuman Freshtrends.com customer phone number page I was on: Freshtrends.com Customer Service Phone Number
GetHuman: And which of these common Freshtrends.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disapointed a list of common Freshtrends.com problems)
~disapointed: "Cancel order" was why I was trying to call.

~disapointed's review of Freshtrends.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Freshtrends.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disapointed: I ordered * pairs of earrings for my girlfriends birthday, but only received one. Upon calling customer support they would not accept fault and made me sign a legal affidavit just to receive the now late birthday gift. store credit or money back was not an option. They were bad at completing an order, and even worse with customer service. I will not shop there again.
GetHuman: Let's quantify your experience contacting Freshtrends.com. On a scale of 1 to 5, how easy is it go get help on a Freshtrends.com problem?
~disapointed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disapointed: I'd give them a one out of five on communication.
GetHuman: And what about Freshtrends.com's ability to quickly and effectively address your problem?
~disapointed: For that I would say four out of five.
GetHuman: And finally- any advice for other Freshtrends.com customers?
~disapointed: Call them early in the day or late. Don't forget any personal or account information you might need for Freshtrends.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disapointed taken from his Freshtrends.com customer service problem that occurred on November 17th, 2017.

Freshtrends.com

3.25 of 5 stars | 21 reviews

~disapointed's Freshtrends.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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