Freshtrends.com: terrible customer service and when I bought my...

A Freshtrends.com customer review by GetHuman user ~f-freshtrends from November 28th, 2017

Background on ~f-freshtrends 's case

GetHuman: ~f-freshtrends - can you tell our other Freshtrends.com customers when your case took place?
~f-freshtrends : Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Freshtrends.com, and if so, how?
~f-freshtrends : I used the 800-420-7002 number I found for on the GetHuman Freshtrends.com customer phone number page I was on: Freshtrends.com Customer Service Phone Number
GetHuman: And which of these common Freshtrends.com customer issues best describes the reason you wanted to talk to them?
(Shows ~f-freshtrends a list of common Freshtrends.com problems)
~f-freshtrends : "Complaint" was why I was trying to call.

~f-freshtrends 's review of Freshtrends.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Freshtrends.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~f-freshtrends : terrible customer service and when I bought my lip ring they said it would be finished in ** days.. * months later in still waiting and finally got emailed back saying it will be another month before shipment! * month wait for a tiny lip ring.. ridiculous
GetHuman: Let's quantify your experience contacting Freshtrends.com. On a scale of 1 to 5, how easy is it go get help on a Freshtrends.com problem?
~f-freshtrends : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~f-freshtrends : I'd give them a five out of five on communication.
GetHuman: And what about Freshtrends.com's ability to quickly and effectively address your problem?
~f-freshtrends : For that I would say five out of five.
GetHuman: And finally- any advice for other Freshtrends.com customers?
~f-freshtrends : Call them early in the day or late. Don't forget any personal or account information you might need for Freshtrends.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~f-freshtrends taken from his Freshtrends.com customer service problem that occurred on November 24th, 2017.

Freshtrends.com

3.25 of 5 stars | 21 reviews

~f-freshtrends 's Freshtrends.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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