Frontgate.com: ********: I called abt a problem with our EZ Q...
A Frontgate.com customer review by GetHuman user GetHuman-117858 from November 13th, 2017
Background on GetHuman-117858's case
GetHuman: GetHuman-117858 - can you tell our other Frontgate.com customers when your case took place?
GetHuman-117858: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Frontgate.com, and if so, how?
GetHuman: And which of these common Frontgate.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-117858 a list of common Frontgate.com problems)
GetHuman-117858: "Cancel order" was why I was trying to call.
GetHuman-117858's review of Frontgate.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontgate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-117858: ********: I called abt a problem with our EZ Queen Size bed requesting replacement and or repair for a broken parts. I purchased my EZ Bed a yr ago. My purchased is still under (* yr) warranty. I was advised that since my EZ Bed is still under * yr warranty a new EZ bed will be shipped. I was very please since this is my *nd EZ bed purchase - latest purchase was **********. I plan to purchase another one when I returned home to Hawaii in *********. I live in Orange Grove TX during the fall season yearly. Thank you so much for your service and quick service as well. Ellie Mankin Kailua-Kona, HI
GetHuman: Let's quantify your experience contacting Frontgate.com. On a scale of 1 to 5, how easy is it go get help on a Frontgate.com problem?
GetHuman-117858: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-117858: I'd give them a four out of five on communication.
GetHuman: And what about Frontgate.com's ability to quickly and effectively address your problem?
GetHuman-117858: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontgate.com customers?
GetHuman-117858: Call them early in the day or late. Don't forget any personal or account information you might need for Frontgate.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-117858 taken from his Frontgate.com customer service problem that occurred on November 10th, 2017.