Avoid at all costs. The most incompetent and...

A customer review by GetHuman user GetHuman-243802 from November 19th, 2017

Background on GetHuman-243802's case

GetHuman: GetHuman-243802 - can you tell our other customers when your case took place?
GetHuman-243802: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to, and if so, how?
GetHuman-243802: I used the 888-263-9850 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243802 a list of common problems)
GetHuman-243802: "Track order" was why I was trying to call.

GetHuman-243802's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243802: Avoid at all costs. The most incompetent and unprofessional company I have ever dealt with. Items are listed as "In Stock" but take months to arrive - if ever. Each time you call its either "Its going out tomorrow" or "We shipped it but the shipping company lost it." They have used both of these excuses numerous times with us.*Of course if you want to cancel or return partial shipments they put up all sorts of red tape and fees.*This is the classic company that spends all its money on fancy catalogs and false praise. The quality is not nearly the level that warrants the grief you have to deal with.*Terrible company.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-243802: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243802: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-243802: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-243802: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243802 taken from his customer service problem that occurred on November 9th, 2017.

2.00 of 5 stars | 6 reviews

GetHuman-243802's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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