The first time I called, the agent did not unde...

A customer review by GetHuman user ~pat from November 12th, 2017

Background on ~pat's case

GetHuman: ~pat - can you tell our other customers when your case took place?
~pat: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to, and if so, how?
~pat: I used the 888-263-9850 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~pat a list of common problems)
~pat: "Make a purchase" was why I was trying to call.

~pat's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat: The first time I called, the agent did not understand the shipping to Hawaii, I waited ** minutes and when she did not return, I hung up and called an hour later. This time the agent was SHARP and I ordered a rug runner, and grip, and an outdoor mat and what a surprise when the grip and mat arrived in HAWAII in * days!!! I was told the rug itself would not be shipped until Oct * but to order on Wednesday and receive it on Friday is UNBELIEVEABLE!!!! Thank you so much. The outdoor mat is awesome. I am very pleased. This is my *th time ordering from you and have been pleased with the quality and service nearly every time. Ms. Pat Hong
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~pat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~pat: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
~pat: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat taken from his customer service problem that occurred on November 8th, 2017.

2.00 of 5 stars | 6 reviews

~pat's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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