Frontgate.com: We had our guests use the Frontgate bed during...

A Frontgate.com customer review by GetHuman user ~Vanw from November 25th, 2017

Background on ~Vanw's case

GetHuman: ~Vanw - can you tell our other Frontgate.com customers when your case took place?
~Vanw: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Frontgate.com, and if so, how?
~Vanw: I used the 888-263-9850 number I found for on the GetHuman Frontgate.com customer phone number page I was on: Frontgate.com Customer Service Phone Number
GetHuman: And which of these common Frontgate.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Vanw a list of common Frontgate.com problems)
~Vanw: "Warranty claim" was why I was trying to call.

~Vanw's review of Frontgate.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontgate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vanw: We had our guests use the Frontgate bed during the Thanksgiving holiday. They said the bed was extremely comfortable. I called Frontgate after closing the bed to understand why it would not immediately re-inflate if needed and was told that it has a **-** minute cool down period. Great customer service. Kudos to Frontgate.
GetHuman: Let's quantify your experience contacting Frontgate.com. On a scale of 1 to 5, how easy is it go get help on a Frontgate.com problem?
~Vanw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vanw: I'd give them a two out of five on communication.
GetHuman: And what about Frontgate.com's ability to quickly and effectively address your problem?
~Vanw: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontgate.com customers?
~Vanw: Call them early in the day or late. Don't forget any personal or account information you might need for Frontgate.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vanw taken from his Frontgate.com customer service problem that occurred on November 23rd, 2017.

Frontgate.com

2.00 of 5 stars | 6 reviews

~Vanw's Frontgate.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Frontgate.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Frontgate.com in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!