Frontgate.com: I ordered a textured Leather Love Seat & * matc...
A Frontgate.com customer review by GetHuman user ~moosaki from November 15th, 2017
Background on ~moosaki's case
GetHuman: ~moosaki - can you tell our other Frontgate.com customers when your case took place?
~moosaki: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Frontgate.com, and if so, how?
GetHuman: And which of these common Frontgate.com customer issues best describes the reason you wanted to talk to them?
(Shows ~moosaki a list of common Frontgate.com problems)
~moosaki: "Change order" was why I was trying to call.
~moosaki's review of Frontgate.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontgate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moosaki: I ordered a textured Leather Love Seat & * matching Club Chairs. They are delightful in my sun room. The colors match perfectly. The grain of texture on the chair match but are different from the love seat. I am good with that.
GetHuman: Let's quantify your experience contacting Frontgate.com. On a scale of 1 to 5, how easy is it go get help on a Frontgate.com problem?
~moosaki: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moosaki: I'd give them a five out of five on communication.
GetHuman: And what about Frontgate.com's ability to quickly and effectively address your problem?
~moosaki: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontgate.com customers?
~moosaki: Call them early in the day or late. Don't forget any personal or account information you might need for Frontgate.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moosaki taken from his Frontgate.com customer service problem that occurred on November 11th, 2017.