Frontier Communications: After being on hold for ** minutes I was asked...
A Frontier Communications customer review by GetHuman user ~Frontier sucks from November 25th, 2017
Background on ~Frontier sucks 's case
GetHuman: ~Frontier sucks - can you tell our other Frontier Communications customers when your case took place?
~Frontier sucks : Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Frontier sucks a list of common Frontier Communications problems)
~Frontier sucks : "Change Plan" was why I was trying to call.
~Frontier sucks 's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frontier sucks : After being on hold for ** minutes I was asked for a pin number which I didn't have and I couldn't use my Social Security number or anything else to verify my account so it was a total waste of time just to shut off the service that I don't want to have anymore
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Frontier sucks : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frontier sucks : I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Frontier sucks : For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Frontier sucks : Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frontier sucks taken from his Frontier Communications customer service problem that occurred on November 23rd, 2017.