GEICO: Over ** minutes to get a customer service rep...
A GEICO customer review by GetHuman user ~pharmer from November 1st, 2017
Background on ~pharmer's case
GetHuman: ~pharmer - can you tell our other GEICO customers when your case took place?
~pharmer: Yup. It was evening, on October 24th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~pharmer a list of common GEICO problems)
~pharmer: "Update Account Info" was why I was trying to call.
~pharmer's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pharmer: Over ** minutes to get a customer service rep, overly cheerful and obnoxious once I finally got someone on the phone. I may pull my policies because of this experience.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~pharmer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pharmer: I'd give them a four out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~pharmer: For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
~pharmer: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pharmer taken from his GEICO customer service problem that occurred on October 24th, 2017.