Google: It's Saturday and you are closed. I set up *-s...

A Google customer review by GetHuman user ~Starfish or Lynn Mason from November 27th, 2017

Background on ~Starfish or Lynn Mason's case

GetHuman: ~Starfish or Lynn Mason - can you tell our other Google customers when your case took place?
~Starfish or Lynn Mason: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Google, and if so, how?
~Starfish or Lynn Mason: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Starfish or Lynn Mason a list of common Google problems)
~Starfish or Lynn Mason: "Technical support" was why I was trying to call.

~Starfish or Lynn Mason's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Starfish or Lynn Mason: It's Saturday and you are closed. I set up *-step verification and don't know how to use it. Mon. **:** have appointment. I will call after for help.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Starfish or Lynn Mason: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Starfish or Lynn Mason: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Starfish or Lynn Mason: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Starfish or Lynn Mason: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Starfish or Lynn Mason taken from his Google customer service problem that occurred on November 20th, 2017.

Google

1.56 of 5 stars | 732 reviews

~Starfish or Lynn Mason's Google Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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