Green Dot: I never received my card. After the second call...
A Green Dot customer review by GetHuman user ~Greendot stole from me!!! from November 19th, 2017
Background on ~Greendot stole from me!!!'s case
GetHuman: ~Greendot stole from me!!! - can you tell our other Green Dot customers when your case took place?
~Greendot stole from me!!!: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Greendot stole from me!!! a list of common Green Dot problems)
~Greendot stole from me!!!: "Refund" was why I was trying to call.
~Greendot stole from me!!!'s review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Greendot stole from me!!!: I never received my card. After the second call to customer service I asked for a refund and they still charged a maintenance fee. Very bad service.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Greendot stole from me!!!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Greendot stole from me!!!: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Greendot stole from me!!!: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Greendot stole from me!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Greendot stole from me!!! taken from his Green Dot customer service problem that occurred on November 11th, 2017.