Green Dot: Thank god for this phone *. I have tryed numer...
A Green Dot customer review by GetHuman user ~ESarge86 from November 7th, 2017
Background on ~ESarge86's case
GetHuman: ~ESarge86 - can you tell our other Green Dot customers when your case took place?
~ESarge86: Yes. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~ESarge86 a list of common Green Dot problems)
~ESarge86: "Lower my rate" was why I was trying to call.
~ESarge86's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ESarge86: Thank god for this phone *. I have tryed numerous time to contact someone from customer service with the phone * provided on the back of my card and their contact us section on their website and every single time I was supposed to be transferred to a representative, the line disconnected. This was the first time every try failed. I was so frustrated. Luckily, this site provided me with a phone number and directions on how to contact a customer service rep. I did not have a card to reload, so I just punched in any random numbers and then I was transferred and explain the issue I was having, also gave them the * to the automated tele prompt which kept on disconnecting me.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~ESarge86: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ESarge86: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~ESarge86: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~ESarge86: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ESarge86 taken from his Green Dot customer service problem that occurred on October 28th, 2017.