Greyhound: Bus broken down over * hours, only ** minutes a...
A Greyhound customer review by GetHuman user GetHuman-346008 from November 28th, 2017
Background on GetHuman-346008's case
GetHuman: GetHuman-346008 - can you tell our other Greyhound customers when your case took place?
GetHuman-346008: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346008 a list of common Greyhound problems)
GetHuman-346008: "Cancel booking" was why I was trying to call.
GetHuman-346008's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346008: Bus broken down over * hours, only ** minutes away from first stop! Still on side of road although customer service said they were to arrive at first stop** minutes ago, many passengers have missed connections, presently it is * hours late!!!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-346008: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346008: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-346008: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-346008: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346008 taken from his Greyhound customer service problem that occurred on November 25th, 2017.