Greyhound has some serious issues with customer...
A Greyhound customer review by GetHuman user ~Dev33 from November 20th, 2017
Background on ~Dev33's case
GetHuman: ~Dev33 - can you tell our other Greyhound customers when your case took place?
~Dev33: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Dev33 a list of common Greyhound problems)
~Dev33: "Loyalty program" was why I was trying to call.
~Dev33's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dev33: Greyhound has some serious issues with customer service. I tried * different times to reach someone who could tell me whether the bus was on time and, if not, how long would the wait be. I was constantly referred to the bus terminal for that information, and they were closed! Horrible customer service and horrible at keeping customers informed about bus times and delays!!! I will never use Greyhound again!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Dev33: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dev33: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Dev33: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Dev33: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dev33 taken from his Greyhound customer service problem that occurred on November 14th, 2017.