Greyhound: Was * *** hours behind schedule when we pulled...

A Greyhound customer review by GetHuman user ~Vdudley from November 28th, 2017

Background on ~Vdudley's case

GetHuman: ~Vdudley - can you tell our other Greyhound customers when your case took place?
~Vdudley: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Vdudley: I used the 800-231-2222 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Vdudley a list of common Greyhound problems)
~Vdudley: "Account Setup" was why I was trying to call.

~Vdudley's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vdudley: Was * *** hours behind schedule when we pulled into the Jackson Mississippi depot at close to **:** pm. It is now after *:** am and we are getting ready to leave the depot because the bus driver called in fatigued. Because of this nearly * hour delay we have missed our bus at the next stop. We are now having to cancel plans my husband had to spend time with his children in OK. This is the only chance he will have to see them this year. We are heartbroken and the kids will be as well. We are now out all the money for this trip and vacation time from work. But, the worst part is the time my husband would have been able to spend with his kids. Time that will be forever lost. This is totally unacceptable.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Vdudley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vdudley: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Vdudley: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Vdudley: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vdudley taken from his Greyhound customer service problem that occurred on November 23rd, 2017.


2.45 of 5 stars | 229 reviews

~Vdudley's Greyhound Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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