Guaranty Bank: They have horrible customer service, my husband...
A Guaranty Bank customer review by GetHuman user GetHuman-201187 from November 6th, 2017
Background on GetHuman-201187's case
GetHuman: GetHuman-201187 - can you tell our other Guaranty Bank customers when your case took place?
GetHuman-201187: Yeah. It was evening, on October 27th.
GetHuman: Did you reach out to Guaranty Bank, and if so, how?
GetHuman: And which of these common Guaranty Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201187 a list of common Guaranty Bank problems)
GetHuman-201187: "Question" was why I was trying to call.
GetHuman-201187's review of Guaranty Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Guaranty Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201187: They have horrible customer service, my husband opened this account * months ago, still no debit*am card no checks, we called several times, went into the bank, and still nothing, DO NOT BANK with them!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Guaranty Bank. On a scale of 1 to 5, how easy is it go get help on a Guaranty Bank problem?
GetHuman-201187: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201187: I'd give them a three out of five on communication.
GetHuman: And what about Guaranty Bank's ability to quickly and effectively address your problem?
GetHuman-201187: For that I would say four out of five.
GetHuman: And finally- any advice for other Guaranty Bank customers?
GetHuman-201187: Call them early in the day or late. Don't forget any personal or account information you might need for Guaranty Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201187 taken from his Guaranty Bank customer service problem that occurred on October 27th, 2017.