H&R Block: I needed my online account reset because I answ...
A H&R Block customer review by GetHuman user ~Stillwaiting from November 20th, 2017
Background on ~Stillwaiting's case
GetHuman: ~Stillwaiting - can you tell our other H&R Block customers when your case took place?
~Stillwaiting: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Stillwaiting a list of common H&R Block problems)
~Stillwaiting: "Track a Tax Return" was why I was trying to call.
~Stillwaiting's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stillwaiting: I needed my online account reset because I answered the security questions wrong. I called and after ** minutes on hold, was told since I needed to access important information I would be transferred to a different department. Which is completely understandable. I was put on hold for an additional ** minutes until I finally had enough. Keeping my phone on speaker, I drove to the nearest office and got the information I needed to begin with. My total hold time was * hour ** minutes. And I finally hung up with no help from customer support.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Stillwaiting: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stillwaiting: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Stillwaiting: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Stillwaiting: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stillwaiting taken from his H&R Block customer service problem that occurred on November 18th, 2017.