HTC has reneged on their offer of a $*** pre-pa...
A HTC customer review by GetHuman user ~rpoe0728 from November 17th, 2017
Background on ~rpoe0728's case
GetHuman: ~rpoe0728 - can you tell our other HTC customers when your case took place?
~rpoe0728: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to HTC, and if so, how?
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~rpoe0728 a list of common HTC problems)
~rpoe0728: "Technical support" was why I was trying to call.
~rpoe0728's review of HTC customer service
GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rpoe0728: HTC has reneged on their offer of a $*** pre-paid VISA card, demonstrating that they are a disloyal and untrustworthy company, and here are the details: In March, ****, HTC through promotional emails, offered a trade-in program for buyers of the upcoming HTC One smartphone. I registered my old Motorola MPX-*** phone for trade-in at that time, it qualified, and I received a confirmation email and confirmation code to enter later once I had purchased the HTC One, of which shipment of course was delayed due to parts shortages. HTC sent further emails to all recipients that they needed to purchase the One by May **, and return their old phone by June **. I purchased my One on preorder on April * and by the first of June, attempted to enter my promotional confirmation code into the website www.htctradeup.com*htcone. It was then denied and not recognized as a valid code.**I contacted HTC support by phone and explained the situation. They eventually deferred me to their rebate partner,
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~rpoe0728: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rpoe0728: I'd give them a two out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~rpoe0728: For that I would say five out of five.
GetHuman: And finally- any advice for other HTC customers?
~rpoe0728: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rpoe0728 taken from his HTC customer service problem that occurred on November 13th, 2017.