HTC: The person pick up the phone after two ring ton...

A HTC customer review by GetHuman user ~agu from November 17th, 2017

Background on ~agu's case

GetHuman: ~agu - can you tell our other HTC customers when your case took place?
~agu: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to HTC, and if so, how?
~agu: I used the 866-449-8358 number I found for on the GetHuman HTC customer phone number page I was on: HTC Customer Service Phone Number
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~agu a list of common HTC problems)
~agu: "Where to buy" was why I was trying to call.

~agu's review of HTC customer service

GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~agu: The person pick up the phone after two ring tone. Great voice and support, clear understanding of my issue. Spoke with Jade on the phone she was really helpful and knowledgeable. This was one of my best customer experience I've got in a really long long time. **BTW I do not work and have any relation with HTC only that I use their product.**Agu
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~agu: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~agu: I'd give them a two out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~agu: For that I would say five out of five.
GetHuman: And finally- any advice for other HTC customers?
~agu: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~agu taken from his HTC customer service problem that occurred on November 11th, 2017.


3.18 of 5 stars | 55 reviews

~agu's HTC Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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