HTC: Unfortunately the problem could not be solved...

A HTC customer review by GetHuman user ~Robert Burns from November 21st, 2017

Background on ~Robert Burns's case

GetHuman: ~Robert Burns - can you tell our other HTC customers when your case took place?
~Robert Burns: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to HTC, and if so, how?
~Robert Burns: I used the 866-449-8358 number I found for on the GetHuman HTC customer phone number page I was on: HTC Customer Service Phone Number
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
Shows ~Robert Burns a list of common HTC problems
~Robert Burns: "Warranty" was why I was trying to call.

~Robert Burns's review of HTC customer service

GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Burns: Unfortunately the problem could not be solved, however the representative tried extremely hard to effect repair.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Robert Burns: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Burns: I'd give them a four out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Robert Burns: For that I would say three out of five.
GetHuman: And finally- any advice for other HTC customers?
~Robert Burns: Call them early in the day or late. Don't forget any personal or account information you might need for HTC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Burns taken from his HTC customer service problem that occurred on November 18th, 2017.

HTC

3.18 of 5 stars | 55 reviews
HTC ReviewsHTC's Phone NumberAll HTC contact infoGeneral HTC customer service info
~Robert Burns's HTC Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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